Environmental Portrait #2

 

Lexi Grazioso (21) , senior at the University of Tampa, works as a server at Salt Shack on the Bay in Tampa, FL. She started her role in the Fall of 2021.


What drove you to apply for a job at Salt Shack?

I knew I wanted to apply for a serving job because I have experience working at Buffalo Wild Wings back home, so I knew servers made good money. My roommate and I both wanted to find jobs for the school year, so we asked in a student Facebook group if anyone is hiring, and Salt Shack was the top answer. 

What does a typical shift look like for you?

Depending on the day, I have a morning or night shift. Typically, I work night shifts, which are from around 4 PM to 10 PM. As a server my main  concern is taking my tables orders and giving them the experience they want at our restaurant. I make sure to suggest good food and drinks on the menu, and definitely sell my customer service personality to get more tips. 

What is your favorite part of working at Salt Shack and why?

My favorite part is my coworkers. I have made a ton of good friends during my time at Salt Shack, and we share a bond working together. Although it isn't the most glamorous job, the people I work with definitely make working more enjoyable.

What kinds of interactions do you have with customers? Positive or negative?

Most of my interactions with customers are positive. Usually they are respectful and I have no problems. Of course, I will come across a difficult customer every once in a while, as anyone that works in customer service would. 

What is your least favorite part of the job and why?

My least favorite part of the job is when I have to work in the hot, Florida weather. The worst is when it is humid because I am moving around a lot, and there is no AC anywhere in the restaurant. 

Interview has been edited for brevity, clarity and style.

Comments

Post a Comment

Popular posts from this blog

Environmental Portrait #3

Image
Chris Connors, Design Principal for IBM Cloud. He started with IBM in 2015, and has been in his current role for over a year. What does a typical day look like for you? I spend as much as as 6 hours a day in WebEx meetings, reviewing work, the status of plans, and developing strategy. Have you enjoyed your time working for IBM? Yes. I am about to cross my 7 year anniversary, which makes IBM the single longest employer of the last 24 years What is your favorite part about your job? Helping teams deliver their best work, and helping less experienced designers become better than even they could have expected or believed. How has the recent COVID-19 pandemic affected your work? I had already been remote for 4 years before the pandemic, but what it affected was everyone else, who were unaccustomed to remote work only. It also meant I couldn't visit the teams in Austin, which I had done 19 times in 2019. Does working remotely have a positive or negative impact on your work? I would say i...
Read more